SmallBizGenius Analysis
Kuru Footwear receives overwhelmingly positive reviews for its comfortable shoes and exceptional customer service. Customers frequently praise the brand for providing relief from foot pain, particularly plantar fasciitis, and for its helpful and responsive support team.
Category Breakdown
Scores based on analysis of 296 recent reviews
Customer Service
9.5/10Reviewers consistently praise Kuru's customer service for being responsive, helpful, and knowledgeable. Many reviewers specifically mention the positive experiences they had with individual customer service representatives, highlighting their ability to quickly resolve issues and provide personalized assistance.
55 reviews mention thisComfort and Pain Relief
9.0/10A significant number of reviewers report that Kuru shoes have significantly reduced or eliminated their foot pain, particularly plantar fasciitis. Customers highlight the comfort and support provided by the shoes, allowing them to stand and walk for longer periods without discomfort.
48 reviews mention thisProduct Quality and Durability
7.0/10While many reviewers praise the quality and durability of Kuru shoes, some report issues with the soles detaching or eyelets breaking. These reviewers often mention that customer service was helpful in resolving these issues, but the quality concerns remain a notable point of feedback.
15 reviews mention thisSizing and Fit
6.5/10Several reviewers mention difficulties with sizing, noting that the shoes can run small or that they had trouble finding the right fit online. Some reviewers had to exchange their shoes for a different size, highlighting the importance of carefully reviewing the size charts and potentially contacting customer service for assistance.
12 reviews mention thisWebsite Experience
7.0/10Some reviewers found the Kuru website easy to navigate and the ordering process straightforward, while others experienced issues with the website's functionality, particularly when updating personal information. A few reviewers mentioned needing to contact customer service for assistance with placing their orders online.
8 reviews mention thisReturns and Exchanges
8.5/10Reviewers generally praise Kuru's return and exchange policy, noting that the process is easy and hassle-free. Many reviewers mention receiving prepaid return labels and prompt assistance from customer service when initiating a return or exchange.
10 reviews mention thisPros & Cons
What Customers Love
"Great agent in customer service. She helped me navigate the website, updated my profile info, and her knowledge about shoes and return policies influenced my decision."
"Having issues with plantar fasciitis? These are the shoes for you! I bought one pair for work and after a week my feet actually felt better, so I ordered 2 more pairs."
"Kuru is the best shoes I have ever put on my feet!!! I no longer need my custom orthotics..."
"The individual was easy to talk to and very helpful. She represented Kuru well and their return policy is just incredible."
"Quick response for my email!!! Got big discount. Customer service are very helpful."
Common Complaints
"My Kuru shoes received as a gift 1-2 years ago and not worn every day, are now not useable due to the sole becoming dislodged from the body of the shoe near the toe."
"I struggled with sizing and the website. When entering new info the old info would revert to the original info. As a result I ended up ordering a much smaller size."
"Customer service was helpful but your website is not that user friendly. It took 3 phone calls to try and put my order in as my old cell phone was listed."
"The Quantum 2 was a bit too stiff & rigid for me, but was obviously a great shoe."
"Your recent commercial's (Kuru Guru) attempt at humor is appalling. It's so unbelievably offensive to the aging population."
Common Questions About Kurufootwear
Answers derived from customer review patterns
Is Kurufootwear legit and trustworthy?
Yes, Kuru Footwear appears to be a legitimate and trustworthy company. Based on the reviews, customers frequently praise the effectiveness of the shoes in alleviating foot pain and the helpfulness of the customer service team. While some reviewers have reported issues with sizing or durability, the overall sentiment is positive, and the company seems committed to resolving customer concerns promptly.
Based on 45 reviewsDoes Kurufootwear have good customer service?
Kuru Footwear is consistently praised for its excellent customer service. Reviewers highlight the responsiveness, knowledge, and helpfulness of the customer service representatives. Many reviewers share specific positive experiences, noting that customer service quickly resolved issues, provided personalized assistance, and made the return/exchange process easy.
Based on 55 reviewsIs Kurufootwear worth it for small business owners?
Kuru Footwear is likely worth considering for small business owners, especially those in industries that require long hours on their feet. The shoes are designed for comfort and support, which can help alleviate foot pain and improve overall well-being. The positive reviews regarding customer service also suggest that Kuru Footwear is a reliable company to work with.
Based on 30 reviewsWhat is Kurufootwear's return policy like?
Kuru Footwear's return policy is generally viewed as customer-friendly. Reviewers often mention that the return and exchange process is easy and hassle-free. Many reviewers specifically note that they received prepaid return labels, making the process even more convenient. The positive feedback suggests that Kuru Footwear is committed to ensuring customer satisfaction with its return policy.
Based on 10 reviewsAre Kuru shoes effective for plantar fasciitis?
Based on numerous reviews, Kuru shoes are highly effective for alleviating plantar fasciitis pain. Many customers specifically mention that Kuru shoes have significantly reduced or eliminated their plantar fasciitis symptoms, allowing them to stand and walk for longer periods without discomfort. The shoe's design and support features are often credited for this positive outcome.
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